#guac-chat-root{--gc-body: #f7f5f3;--gc-panel: #ffffff;--gc-surface: #f5ede3;--gc-line: rgba(46, 28, 39, .12);--gc-line-soft: rgba(46, 28, 39, .07);--gc-text: #12171d;--gc-muted: #6f6169;--gc-accent: #5e9198;--gc-accent-hover: #4f7d83;--gc-accent-deep: #3f6469;--gc-plum: #2e1c27;--gc-gold: #d4a843;--gc-bot: #f0eae2;--gc-user: #5e9198;position:fixed;right:20px;bottom:20px;z-index:2147483000;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif}#guac-chat-bubble{position:relative;width:58px;height:58px;border-radius:50%;border:none;background:var(--gc-accent);color:#fff;cursor:pointer;box-shadow:0 6px 22px #3f646966;display:flex;align-items:center;justify-content:center;transition:transform .15s ease,box-shadow .15s ease,background .15s ease}#guac-chat-bubble:hover{transform:translateY(-2px) scale(1.04);background:var(--gc-accent-hover)}#guac-chat-bubble svg{width:27px;height:27px}#guac-chat-bubble .gc-badge{position:absolute;top:-2px;right:-2px;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--gc-gold);color:#2e1c27;font-size:11px;font-weight:700;display:none;align-items:center;justify-content:center}#guac-chat-panel{position:absolute;right:0;bottom:0;width:380px;max-width:calc(100vw - 32px);height:580px;max-height:calc(100vh - 96px);background:var(--gc-body);border:1px solid var(--gc-line);border-radius:16px;box-shadow:0 18px 52px #3f646942;display:none;flex-direction:column;overflow:hidden;color:var(--gc-text);transform-origin:bottom right;animation:gc-pop .16s ease-out;transition:width .16s ease,height .16s ease}@keyframes gc-pop{0%{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:none}}#guac-chat-root.gc-open #guac-chat-panel{display:flex}#guac-chat-root.gc-open #guac-chat-bubble{display:none}#guac-chat-root.gc-expanded #guac-chat-panel{width:460px;height:min(760px,calc(100vh - 96px))}.gc-header{display:flex;align-items:center;gap:10px;padding:13px 14px;background:linear-gradient(135deg,#4f7d83,#365a5f);color:#f5ede3}.gc-header .gc-avatar{width:34px;height:34px;border-radius:50%;background:#f5ede329;color:#f5ede3;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:14px;flex:0 0 auto;border:1px solid rgba(245,237,227,.28)}.gc-header .gc-title{font-weight:700;font-size:15px;line-height:1.1}.gc-header .gc-sub{font-size:11px;color:#f5ede3bf;margin-top:2px}.gc-header .gc-spacer{flex:1}.gc-header .gc-iconbtn{background:none;border:none;color:#f5ede3cc;font-size:20px;cursor:pointer;line-height:1;padding:4px 6px;border-radius:8px}.gc-header .gc-iconbtn:hover{color:#fff;background:#f5ede324}.gc-header .gc-back{font-size:22px}.gc-header .gc-expand svg{width:16px;height:16px;display:block}.gc-body{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px}.gc-launch{padding:6px 4px}.gc-launch h3{font-size:18px;margin:6px 0;color:var(--gc-text)}.gc-launch p{font-size:13px;color:var(--gc-muted);margin:0 0 16px;line-height:1.5}.gc-choice{display:block;width:100%;padding:14px 16px;margin-bottom:10px;border-radius:12px;border:1px solid var(--gc-line);background:var(--gc-panel);color:var(--gc-text);font-size:14px;font-weight:600;cursor:pointer;text-align:left;transition:border-color .15s ease,transform .1s ease,box-shadow .15s ease}.gc-choice:hover{border-color:var(--gc-accent);transform:translateY(-1px);box-shadow:0 4px 14px #3f64691f}.gc-choice .gc-choice-sub{display:block;font-size:12px;font-weight:400;color:var(--gc-muted);margin-top:3px}.gc-choice.gc-primary{background:var(--gc-accent);color:#fff;border-color:var(--gc-accent)}.gc-choice.gc-primary:hover{background:var(--gc-accent-hover)}.gc-choice.gc-primary .gc-choice-sub{color:#ffffffe6}.gc-recent{margin-top:18px}.gc-recent-h{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--gc-muted);margin:0 2px 8px;font-weight:700}.gc-recent-item{display:flex;align-items:center;gap:10px;width:100%;padding:11px 12px;margin-bottom:7px;border-radius:10px;border:1px solid var(--gc-line-soft);background:var(--gc-panel);cursor:pointer;text-align:left}.gc-recent-item:hover{border-color:var(--gc-line)}.gc-recent-item .gc-ri-ic{width:30px;height:30px;border-radius:50%;background:var(--gc-surface);color:var(--gc-accent-deep);display:flex;align-items:center;justify-content:center;flex:0 0 auto}.gc-recent-item .gc-ri-meta{flex:1;min-width:0}.gc-recent-item .gc-ri-subj{display:block;font-size:13px;font-weight:600;color:var(--gc-text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.gc-recent-item .gc-ri-status{display:block;font-size:11px;color:var(--gc-muted);margin-top:2px}.gc-msg{max-width:84%;padding:10px 13px;border-radius:14px;font-size:14px;line-height:1.46;word-wrap:break-word}.gc-msg.gc-from-bot,.gc-msg.gc-from-staff{align-self:flex-start;background:var(--gc-bot);color:var(--gc-text);border-bottom-left-radius:4px}.gc-msg.gc-from-system{align-self:center;background:transparent;border:1px dashed var(--gc-line);color:var(--gc-muted);font-size:12.5px;text-align:center}.gc-msg.gc-from-customer{align-self:flex-end;background:var(--gc-user);color:#fff;border-bottom-right-radius:4px;white-space:pre-wrap}.gc-msg .gc-who{display:block;font-size:10.5px;text-transform:uppercase;letter-spacing:.04em;color:var(--gc-muted);margin-bottom:3px;font-weight:700}.gc-msg.gc-from-customer .gc-who{color:#fffc}.gc-msg .gc-md p{margin:0 0 8px}.gc-msg .gc-md p:last-child{margin-bottom:0}.gc-msg .gc-md strong{font-weight:700}.gc-msg .gc-md em{font-style:italic}.gc-msg .gc-md ul{margin:4px 0;padding-left:18px}.gc-msg .gc-md li{margin:2px 0}.gc-msg .gc-md a{color:var(--gc-accent-deep);text-decoration:underline}.gc-msg .gc-md code{background:#2e1c2714;padding:1px 4px;border-radius:4px;font-size:12.5px}.gc-typing{align-self:flex-start;color:var(--gc-muted);font-size:13px;padding:4px;font-style:italic}.gc-human-bar{padding:0 12px 8px;background:var(--gc-panel)}.gc-human-btn{width:100%;padding:9px;border-radius:9px;border:1px solid var(--gc-line);background:var(--gc-body);color:var(--gc-accent-deep);font-size:12.5px;font-weight:600;cursor:pointer}.gc-human-btn:hover{border-color:var(--gc-accent)}.gc-composer{display:flex;gap:8px;align-items:flex-end;padding:12px;border-top:1px solid var(--gc-line);background:var(--gc-panel)}.gc-composer textarea{flex:1;resize:none;max-height:110px;background:var(--gc-body);color:var(--gc-text);border:1px solid var(--gc-line);border-radius:10px;padding:10px 12px;font-size:14px;font-family:inherit;line-height:1.4}.gc-composer textarea::placeholder{color:var(--gc-muted)}.gc-composer textarea:focus{outline:none;border-color:var(--gc-accent)}.gc-send{flex:0 0 auto;width:40px;height:40px;border-radius:10px;border:none;background:var(--gc-accent);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .15s ease}.gc-send:hover:not(:disabled){background:var(--gc-accent-hover)}.gc-send:disabled{opacity:.45;cursor:default}.gc-send svg{width:18px;height:18px}.gc-footnote{text-align:center;font-size:10.5px;color:var(--gc-muted);padding:0 12px 8px;background:var(--gc-panel)}@media(max-width:480px){#guac-chat-root{right:12px;bottom:12px}#guac-chat-panel,#guac-chat-root.gc-expanded #guac-chat-panel{width:calc(100vw - 24px);height:min(600px,calc(100vh - 84px))}.gc-header .gc-expand{display:none}}
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