Bidder Terms & Conditions
Welcome! These are the key rules and expectations for bidding with us. By registering and placing a bid, you agree to follow these terms.

Auction Formats

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We run several types of auctions under the Granite Union Auction Company brand. Our two flagship formats are the In-Person Antique Auction and the Online Antique Auction:

In-Person Antique Auctions

Granite Union Auction Company

Our flagship in-person format, held at our Franklin, NH facility (or other designated location). May include a published catalog and online absentee bidding. These events are not live-streamed. Many items at these auctions aren't available for shipping — these are community events first and foremost, so come hang out with us and take your treasures home!

Online Antique Auctions

Granite Union Auction Company

Our flagship online format. Every lot is individually photographed, described, and published in an online catalog. Absentee bidding opens during the week on the Auction Hub, followed by a live sale where buyers bid in real time via our livestream chat. All items ship nationwide.

In-Person Discovery Auctions

Granite Union Auction Company

High-energy in-person sales — box lots, grouped items, and treasures waiting to be discovered. Generally no catalog or online bidding component.

Online Pop-Up Discovery Auctions

Granite Union Auction Company

Fast-paced online sales with no catalog or preview — items are revealed live during the event. All items ship nationwide.

Online Pop-Up Claim Sales

Granite Union Auction Company

Items are offered at fixed Buy-It-Now prices via live video — no bidding involved. First to claim wins. No buyer's premium applies to claim sales, and no payment discounts apply.

Quick Comparison

OnlineIn-Person
Buyer's Premium10%15%
Payment Discount (2% off)Zelle, Cash, CheckCash, Check
Absentee BiddingOnline (Auction Hub)Online, in-person, or phone
Live BiddingLivestream chatIn person with paddle
Pickup Window7 days from invoiceSame day (7 days for absentee)
Franklin Transfer Cut-Off10:00 AM ET Fridayn/a — lots are already on site
ShippingAll items nationwidePer-item basis

Buyer's Premium

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A buyer's premium is an additional percentage charged on top of the hammer price (the winning bid). It varies by auction format:

  • Online Antique & Pop-Up Discovery Auctions: 10%
  • In-Person Antique & Discovery Auctions: 15%
  • Online Pop-Up Claim Sales: No buyer's premium

Payment Discounts

We offer a 2% discount on the buyer's premium for payments made by:

  • Zelle — for online invoices only (saves us on processing fees!)
  • Cash — for in-person transactions, and for online absentee bidders who pick up and pay in cash within 7 days of the invoice
  • Check — from known customers in good standing (subject to approval)

That means online buyers paying by Zelle, cash, or check pay an 8% premium instead of 10%, and in-person buyers paying by cash or check pay 13% instead of 15%.

What's Not Subject to Premium

The buyer's premium applies only to the hammer price of auction lots. It does not apply to shipping charges, concession purchases at in-person events, or items purchased through standalone Claim Sales.

Note: BIN (Buy-It-Now) items offered during a regular antique or discovery auction are subject to the buyer's premium for that auction format. The claim sale exemption only applies to dedicated Online Pop-Up Claim Sale events.

Calculate Your Total

$
Hammer Price $0.00
Buyer's Premium (10%) $0.00
Total (before shipping) $0.00

Registration

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All bidders must register before participating in any auction. Bidding is open to individuals 18 years of age or older. We don't collect payment information at account creation.

Online Registration

Complete the registration form on our website here. You set your password right on the form, and your account is active immediately — there's no confirmation email or activation step to complete. Just log in with your email and password and you're ready to bid.

Upon registration, you'll be assigned a permanent bidder number for all your auction activity.

In-Person Registration

All in-person attendees must register and receive a paddle number before bidding.

  • Photo ID required at your first in-person visit (valid government-issued ID)
  • Returning customers generally don't need to show ID again, but we may ask on a case-by-case basis
  • Paddle numbers are assigned on auction day only
  • Already registered online? Just present your photo ID on your first in-person visit and we'll link your accounts

Account Security

You're responsible for all bids placed under your account or paddle number. Don't share your login credentials or paddle number. If you receive a bid confirmation for a bid you didn't place, contact us immediately at hello@graniteunionauction.com.

Bidding

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Bidding is a binding contract. By placing a bid, you agree to pay the full hammer price, any applicable buyer's premium, and any shipping or handling fees if you win. Please bid only if you are fully committed. Failure to complete a purchase will result in a permanent ban.

If you'd like more info, photos, or a condition report before bidding, just ask — contact us at hello@graniteunionauction.com.

Absentee Bidding

Place absentee bids through the Auction Hub before the live event. For online-only auctions, online absentee bidding stays open until the lot is sold. For in-person auctions, online absentee bidding closes one hour before the live sale begins — after that, absentee bids may be left by phone or in person up to 10 minutes before the auction starts (see In-Person & Telephone Absentee Bids below).

Quick bid buttons are available for convenience: two starting-bid amounts for lots with no bids yet, and two raise amounts for lots that already have bids. The raise amounts step up automatically as the price climbs (bigger jumps on higher-priced lots) — the exact figures are always shown right on the buttons. If a lot has a set opening (minimum) bid, the quick bids start there instead. You can also enter a custom maximum bid.

How Bidding Works

If your max bid is $25 or less, the current bid will be set to the full amount. If your max bid is over $25, the current bid opens at $25 — or, on a lot with an opening (minimum) bid above $25, at that opening bid. When someone else bids, we automatically raise your bid by one standard increment above theirs — never more than your max. The increment scales with the price (about $1 under $10, $5 up to $100, $10 up to $250, $25 up to $500, $50 up to $1,000, and $100 above that). If competing bidding comes within one increment of your maximum, your bid advances straight to that maximum rather than stopping one increment short — so the current bid never sits just below your max.

Managing Your Bids

  • Increase your max bid any time before the lot is sold. The current bid will only change if your max bid is $25 or less. Otherwise, it stays where it is.
  • Once the live auction starts, your bid executes automatically up to your max against competing live bids.

Bids below $1.00 — or below a lot's stated opening (minimum) bid, where one is set — are not accepted. Most lots sell with no reserve; when a lot carries one, you'll see a Reserve Met / Not Met indicator (see Reserve Items below). Absentee bids are binding once placed, but you may request cancellation before the fall of the hammer by contacting us.

In-Person & Telephone Absentee Bids

For in-person auctions, you can leave absentee bids at the facility, or by phone, up to 10 minutes before the auction starts. These follow slightly different rules:

  • No competing bids? The lot opens at 50% of your bid
  • Competing bids? It opens one standard increment above the competing bid, and we'll bid on your behalf up to your max
  • No outbid notifications — it's your responsibility to follow up after the auction

Live Bidding

Online: Bid in the chat feed on our livestream. Type your bid amount and the auctioneer will acknowledge it.

In-Person: Raise your paddle to bid. Make sure your bids are clearly visible to the auctioneer.

How Absentee Bids Work During Live Auctions

Lots open at the current high absentee bid. If competing live bids come in, we bid on behalf of absentee bidders up to their maximum. The max won't be revealed, but we may hint when a live bid is getting close. As bidding comes within one increment of an absentee's maximum, the current bid jumps straight to that maximum (rather than stopping one increment short), so the next ask to the room is always above it. If a live bidder matches the max, the absentee bidder holds the high bid — the live bidder must go higher to take the lead.

Bid Increments

The same increment schedule applies to both online and in-person auctions. Suggested increments help keep things moving. You're welcome to bid below the suggested increment, but the auctioneer may decline.

Under $10$1+
$10 – $100$5+
$100 – $250$10+
$250 – $500$25+
$500 – $1,000$50+
Over $1,000$100+

Estimates

Some lots show a low–high estimate — our best guess at the range a lot may bring. It's a guide only: an estimate is not a reserve, it doesn't set the opening bid, and it never limits how high or low bidding can go. Items routinely sell above or below estimate.

Special Round Types

Choice Rounds: Multiple items are offered at once and you bid for the right to choose — the high bidder chooses any items they want at their winning per-lot price. Nothing is selected until bidding on the round closes, so don't reveal your picks while bidding is active. Online: the high bidder picks first, then runners-up in descending bid order. In-person (discovery auctions): merchandise is grouped into box lots, tables, table sections, or single items; a section opens for choice (generally starting at a $5 bid), the high bidder makes their selections, and bidding then reopens at $5 for choice of what's left. When no one offers the $5 opening bid, whatever remains in that section is sold together as a single lot.

BIN (Buy-It-Now) Rounds: Fixed-price item, no bidding. First to claim wins. In the chat, type "BIN," "claim," or "mine." In person, raise your paddle immediately.

Reserve Items: Some lots carry a hidden reserve — the lowest price the consignor will accept. The reserve amount isn't shown, but the lot displays a "Reserve Met" or "Reserve Not Met" indicator as bidding climbs. If the reserve isn't met, the lot may be passed or offered at a buy-it-now price. A reserve is different from an opening (minimum) bid: the opening bid is the lowest bid a lot will accept and is shown on the bid buttons, while a reserve is a hidden threshold the bidding must clear for the lot to sell.

How Bidding Closes

Online: When the auctioneer is satisfied bidding has concluded, a "sold" comment is entered in the chat — that's the fall of the hammer. Bids after that point won't be accepted.

In-Person: The auctioneer verbally announces "sold." If you think your bid was missed, alert auction staff immediately — before the next lot is offered. Once the auction moves on, no adjustments can be made.

Invoicing & Payment

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Online Auctions

You'll receive an invoice by email right after the live sale. Payment is due within 24 hours. If we haven't heard from you, we may follow up by email, DM, call, or text. Delayed payment may delay shipping.

In-Person Auctions

Attendees: Check out at the counter when you're done bidding. Payment is due before leaving. Items may not be removed before payment.

Absentee bidders: You'll receive an emailed invoice after the auction closes. Pickup must be completed within 7 days.

Payment Methods

Online payments: All major credit and debit cards, PayPal, Venmo, Afterpay (Buy Now, Pay Later), and Zelle. Just open your invoice from the email we send you and pay through our secure checkout.

In-person & pickup: Cash, check (approved customers), and all major credit/debit cards via Square POS.

Payment Plans

Afterpay is available at online checkout for eligible orders — split your total into 4 interest-free payments, due every 2 weeks. Choose Afterpay at checkout to see if your order qualifies. No other payment plans are offered.

Sales Tax

We're located in New Hampshire, which has no sales tax. We don't collect sales tax on any transaction. You're responsible for any tax obligations in your own jurisdiction.

Non-Payment: Failure to pay any invoice in full — or backing out of any portion of a winning bid — will result in a permanent ban from all future auctions and events.

Pickup & Shipping

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Pickup Locations

We have two pickup locations:

  • Jaffrey, NH (385 Squantum Road) — by appointment only. Contact us at hello@graniteunionauction.com or call (603) 451-6960 with at least 2 hours' notice.
  • Franklin, NH (58 South Main Street) — available on designated days. Check our website or call for current pickup days.

If your items are at one location and you'd prefer the other, we'll arrange a transfer (allow up to 7 days). Some large items may not be eligible for transfer to Jaffrey.

Transfer Cut-Off — 10:00 AM Friday

Online auction lots are stored at our Jaffrey facility. We are at Franklin Friday through Monday each week, and we load the transfer van Friday at 10:00 AM Eastern.

To collect at Franklin during a given Friday–Monday, your pickup location and time must be selected before 10:00 AM Eastern that Friday — either at registration or at checkout. After that time your lots have not travelled, so Franklin is no longer offered for that weekend; you'll still see Jaffrey and the following weekend's Franklin days.

If you already selected a Franklin time before the cut-off, it stays reserved — the cut-off only applies to choosing or changing a time after the van has gone.

Need a time we're not showing? Call or text (603) 451-6960 and we'll arrange one.

Pickup Window

Items should be picked up within 7 calendar days of the invoice date. After that, items are held as a courtesy only. If items aren't retrieved within 60 days, title transfers to us and we may sell, donate, or dispose of them.

Shipping

All items from online auctions ship nationwide. In-person auction items may or may not be available for in-house shipping — check the lot description. International shipping may be possible with prior approval.

Standard Shipping Rates

  • Packages under 1 lb: $6 – $8
  • Packages over 1 lb: $12 – $20
  • Large or heavy packages: $20 and up

We consolidate orders when possible and ship via USPS and UPS using the most affordable service. Expedited shipping is available for an additional charge.

Shipping Timeline

We aim to ship online auction orders by the Monday or Tuesday following the auction. We reserve the right to take up to 10 business days from the date of payment. Tracking info is sent automatically when your order ships.

Shipping Insurance

You may elect to purchase shipping insurance at checkout. If you decline shipping insurance, no refund will be issued for items damaged in transit or for lost or stolen packages. We are not responsible for loss, theft, or damage to a shipment once it has been accepted by the carrier.

Open Boxes

The Open Box feature lets you hold multiple auction wins and ship them together to save on shipping. At checkout, choose Open Box to hold this order and combine it with future wins. Future wins can be added to your box the same way.

When you're ready, either select the standard shipping rate on your next order (which includes cumulative totals) or hit "Close Box — Ship Now" on your account page.

Item Condition & Returns

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All items are sold as-is, in the condition they are in, inclusive of all faults and defects, seen and unseen, known and unknown. The absence of a condition report does not imply the absence of defects.

Most of what we sell is vintage, antique, or previously owned — expect signs of age and use. We do our best to describe and photograph everything accurately, and we'll never willfully misrepresent an item. If you want more info or a condition report, ask before you bid.

Returns are not accepted, with these exceptions:

  • Gold & silver claims: If we represented an item as gold or silver and it turns out not to be, we'll accept a return. Contact us for approval first.
  • Shipping damage: If an item is damaged in transit and you purchased shipping insurance at checkout, we'll evaluate a claim on a case-by-case basis; an insurance claim may need to be processed first, so please keep all damaged items and original packaging until it's resolved. If shipping insurance was declined, no refund is available for shipping damage or for lost or stolen packages.

In-person auctions: If you're unhappy with a lot's condition at the fall of the hammer, alert staff within 5 minutes. After that window, no adjustments or returns will be considered.

For in-person auctions with a preview period, we strongly encourage you to inspect items before bidding — all sales are final once the hammer falls.

Communications

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Transaction emails (bid confirmations, outbid notifications, invoices, order updates) are sent to all bidders regardless of your marketing preferences. These are not optional.

Marketing emails go to subscribers only. You can subscribe or unsubscribe any time from your account page or via the unsubscribe link in any marketing email.

SMS text alerts remind you when absentee bidding opens and when live events are starting. Texts come from our dedicated number, (855) 505-2016. Subscribe at registration or from your account settings. Unsubscribe any time by replying STOP.

We also post updates on Instagram, Facebook, and AuctionZip.

Conduct & Rules

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Shill bidding is strictly prohibited. You may not bid on lots in which you have a direct or indirect ownership interest. Consignors may not bid on their own items. Violations will result in cancelled bids, voided sales, and a permanent ban.

Our staff may bid on items they don't own, and any such bid will be disclosed per NH regulations.

We reserve the right to refuse service, revoke bidding privileges, or remove any person from an event for disruptive behavior, non-payment history, or any other reason.

Online Auction Registration, Verification & Payment Authorization

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These terms apply to registering and bidding in our online auctions, and to the payment authorizations you provide when you register.

Phone Verification

To register an account and bid in our online auctions, you must verify a mobile phone number by entering a one-time code we text you. This is a one-time setup. We use your number for account security and auction-related notices; verification is required regardless of marketing preferences.

Per-Auction Registration

Before bidding in a given auction, you must register for that specific auction. Registration requires: (1) a verified phone number; (2) choosing shipping or in-person pickup — and if you choose shipping, confirming your shipping address for this auction (you may still change it at checkout); if you choose pickup, you select your pickup location at checkout, subject to the 10:00 AM Friday transfer cut-off described under Pickup & Shipping; (3) a valid payment card on file; and (4) agreement to these terms and the authorizations below.

Card on File

Your card is stored securely by our payment processor (Square). We never see or store your full card number — only a secure token and the card's brand, last four digits, and expiration. You may have more than one card on file and may remove a card from your account when you have no open obligations.

Automatic Charge Authorization

By registering with a card on file, you authorize Granite Union Auction Co. to charge that card for all amounts you owe from the auction (winning bids, buyer's premium, shipping if selected, and applicable taxes/fees), as follows:

  • If this is your first auction purchase with us (no completed orders on your account), your card will be automatically charged at the end of the auction, when your invoice is issued.
  • If you have one (1) or more completed orders, you choose at registration to either be charged at the end of the auction or to have four (4) days from invoice issuance to pay on your own, after which your card on file will be automatically charged for any unpaid balance.

You may always pay earlier, and you may use a different payment method when you check out. The card on file is a backup to ensure auction obligations are settled.

Card Lock During an Auction

Once you register for an auction, the card you registered is locked for that auction and cannot be removed or replaced until your obligations for that auction are settled. You may still pay with a different card at checkout. This protects the integrity of the auction and ensures winning bids can be settled.

Failed Charges

If a charge is declined, you remain responsible for the full balance and any costs of collection. Repeated non-payment may result in suspension of bidding privileges and forfeiture of items per these terms.

Removing a Card / Closing Your Account

You may remove a stored card when you have no open auction obligations. Removing a card does not cancel obligations already incurred.

About Us

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Granite Union Auction Company, LLC is a New Hampshire limited liability company.

Auctioneer: Ryan Piccirillo, NH Auctioneer's License No. 7005
Director of Operations: Liza Penney

Locations:
385 Squantum Road, Jaffrey, NH 03452
58 South Main Street, Franklin, NH 03235

Contact:
hello@graniteunionauction.com
(603) 451-6960

All auctions are conducted in accordance with NH RSA 311-B and administrative rules.