Bidder Terms & Conditions
Welcome! These are the key rules and expectations for bidding with us. By registering and placing a bid, you agree to follow these terms.

Auction Formats

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We run several types of auctions under the Memory Hole Vintage and Granite Union Auction Company brands. Our two flagship formats are the In-Person Antique Auction and the Online Antique Auction:

In-Person Antique Auctions

Granite Union Auction Company

Our flagship in-person format, held at our Franklin, NH facility (or other designated location). May include a published catalog and online absentee bidding. These events are not live-streamed. Many items at these auctions aren't available for shipping — these are community events first and foremost, so come hang out with us and take your treasures home!

Online Antique Auctions

Memory Hole Vintage

Our flagship online format. Every lot is individually photographed, described, and published in an online catalog. Absentee bidding opens during the week on the Auction Hub, followed by a live sale where buyers bid in real time via our livestream chat. All items ship nationwide.

In-Person Discovery Auctions

Granite Union Auction Company

High-energy in-person sales — box lots, grouped items, and treasures waiting to be discovered. Generally no catalog or online bidding component.

Online Pop-Up Discovery Auctions

Memory Hole Vintage

Fast-paced online sales with no catalog or preview — items are revealed live during the event. All items ship nationwide.

Online Pop-Up Claim Sales

Memory Hole Vintage

Items are offered at fixed Buy-It-Now prices via live video — no bidding involved. First to claim wins. No buyer's premium applies to claim sales, and no payment discounts apply.

Quick Comparison

OnlineIn-Person
Buyer's Premium10%15%
Payment Discount (2% off)Zelle, Cash, CheckCash, Check
Absentee BiddingOnline (Auction Hub)Online, in-person, or phone
Live BiddingLivestream chatIn person with paddle
Pickup Window7 days from invoiceSame day (7 days for absentee)
ShippingAll items nationwidePer-item basis

Buyer's Premium

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A buyer's premium is an additional percentage charged on top of the hammer price (the winning bid). It varies by auction format:

  • Online Antique & Pop-Up Discovery Auctions: 10%
  • In-Person Antique & Discovery Auctions: 15%
  • Online Pop-Up Claim Sales: No buyer's premium

Payment Discounts

We offer a 2% discount on the buyer's premium for payments made by:

  • Zelle — for online invoices only (saves us on processing fees!)
  • Cash — for in-person transactions, and for online absentee bidders who pick up and pay in cash within 7 days of the invoice
  • Check — from known customers in good standing (subject to approval)

That means online buyers paying by Zelle, cash, or check pay an 8% premium instead of 10%, and in-person buyers paying by cash or check pay 13% instead of 15%.

What's Not Subject to Premium

The buyer's premium applies only to the hammer price of auction lots. It does not apply to shipping charges, concession purchases at in-person events, or items purchased through standalone Claim Sales.

Note: BIN (Buy-It-Now) items offered during a regular antique or discovery auction are subject to the buyer's premium for that auction format. The claim sale exemption only applies to dedicated Online Pop-Up Claim Sale events.

Calculate Your Total

$
Hammer Price $0.00
Buyer's Premium (10%) $0.00
Total (before shipping) $0.00

Registration

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All bidders must register before participating in any auction. Bidding is open to individuals 18 years of age or older. We don't collect payment information at account creation.

Online Registration

Complete the registration form on our website here. After submitting, you'll receive an email to set your password and confirm your account — you must complete this step before you can log in and bid. Check your spam and promotions folders if you don't see the email.

Upon registration, you'll be assigned a permanent bidder number for all your auction activity.

In-Person Registration

All in-person attendees must register and receive a paddle number before bidding.

  • Photo ID required at your first in-person visit (valid government-issued ID)
  • Returning customers generally don't need to show ID again, but we may ask on a case-by-case basis
  • Paddle numbers are assigned on auction day only
  • Already registered online? Just present your photo ID on your first in-person visit and we'll link your accounts

Account Security

You're responsible for all bids placed under your account or paddle number. Don't share your login credentials or paddle number. If you receive a bid confirmation for a bid you didn't place, contact us immediately at hello@graniteunionauction.com.

Bidding

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Bidding is a binding contract. By placing a bid, you agree to pay the full hammer price, any applicable buyer's premium, and any shipping or handling fees if you win. Please bid only if you are fully committed. Failure to complete a purchase will result in a permanent ban.

If you'd like more info, photos, or a condition report before bidding, just ask — contact us at hello@graniteunionauction.com.

Absentee Bidding

Place absentee bids through the Auction Hub before the live event. Online absentee bidding stays open until a lot is sold.

Quick bid buttons are available for convenience: two starting-bid amounts for lots with no bids, and two current-bid increments for lots that already have bids. The specific amounts vary by auction — they're shown right on the buttons. You can also enter a custom maximum bid.

How Bidding Works

If your max bid is $25 or less, the current bid will be set to the full amount. If your max bid is over $25, the current bid will be set to $25. Competing bids bump the current bid to the next highest bid + $10, up to your max.

Managing Your Bids

  • Increase your max bid any time before the lot is sold. The current bid will only change if your max bid is $25 or less. Otherwise, it stays where it is.
  • Once the live auction starts, your bid executes automatically up to your max against competing live bids.

Absentee bids below $1.00 are not accepted. There are no reserves unless stated otherwise. Absentee bids are binding once placed, but you may request cancellation before the fall of the hammer by contacting us.

In-Person & Telephone Absentee Bids

For in-person auctions, you can leave absentee bids at the facility up to 30 minutes before the auction starts, or by phone beforehand. These follow slightly different rules:

  • No competing bids? The lot opens at 50% of your bid
  • Competing bids? It opens at the competing bid + $10, and we'll bid on your behalf up to your max
  • No outbid notifications — it's your responsibility to follow up after the auction

Live Bidding

Online: Bid in the chat feed on our livestream. Type your bid amount and the auctioneer will acknowledge it.

In-Person: Raise your paddle to bid. Make sure your bids are clearly visible to the auctioneer.

How Absentee Bids Work During Live Auctions

Lots open at the current high absentee bid. If competing live bids come in, we bid on behalf of absentee bidders up to their maximum. The max won't be revealed, but we may hint when a live bid is getting close. If a live bidder matches the max, the absentee bidder holds the high bid — the live bidder must go higher to take the lead.

Bid Increments

Suggested increments help keep things moving. You're welcome to bid below the suggested increment, but the auctioneer may decline.

Online Auctions

Under $25$2+
$25 – $100$5+
Over $100$10+

In-Person Auctions

Under $50$5+
$50 – $250$10+
$250 – $500$25+
$500 – $2,500$50+
Over $2,500$100+

Special Round Types

Choice Rounds: Multiple items offered at once. You're bidding for the right to choose as many as you want at your high bid price. Don't reveal your pick while bidding is active! Online: high bidder picks first, then runners-up in descending bid order. In-person: after the high bidder picks, remaining items are re-offered to the room.

BIN (Buy-It-Now) Rounds: Fixed-price item, no bidding. First to claim wins. In the chat, type "BIN," "claim," or "mine." In person, raise your paddle immediately.

Reserve Items: Some items have a minimum price. If bidding doesn't reach it, the item may be passed or offered at a buy-it-now price.

How Bidding Closes

Online: When the auctioneer is satisfied bidding has concluded, a "sold" comment is entered in the chat — that's the fall of the hammer. Bids after that point won't be accepted.

In-Person: The auctioneer verbally announces "sold." If you think your bid was missed, alert auction staff immediately — before the next lot is offered. Once the auction moves on, no adjustments can be made.

Invoicing & Payment

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Online Auctions

You'll receive an invoice by email right after the live sale. Payment is due within 24 hours. If we haven't heard from you, we may follow up by email, DM, call, or text. Delayed payment may delay shipping.

In-Person Auctions

Attendees: Check out at the counter when you're done bidding. Payment is due before leaving. Items may not be removed before payment.

Absentee bidders: You'll receive an emailed invoice after the auction closes. Pickup must be completed within 7 days.

Payment Methods

Online payments: All major credit and debit cards, Shop Pay, Shop Pay Installments, PayPal, Venmo, Apple Pay, and Zelle. Just click "Pay Now" in your invoice email.

In-person & pickup: Cash, check (approved customers), and all major credit/debit cards via Square POS.

Payment Plans

Shop Pay Installments are available for online invoices of $50 or more — split into 4 equal payments every 2 weeks. Select Shop Pay at checkout, then choose "Pay in 4 installments." No other payment plans are offered.

Sales Tax

We're located in New Hampshire, which has no sales tax. We don't collect sales tax on any transaction. You're responsible for any tax obligations in your own jurisdiction.

Non-Payment: Failure to pay any invoice in full — or backing out of any portion of a winning bid — will result in a permanent ban from all future auctions and events.

Pickup & Shipping

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Pickup Locations

We have two pickup locations:

  • Jaffrey, NH (385 Squantum Road) — by appointment only. Contact us at hello@graniteunionauction.com or call (603) 451-6960 with at least 2 hours' notice.
  • Franklin, NH (58 South Main Street) — available on designated days. Check our website or call for current pickup days.

If your items are at one location and you'd prefer the other, we'll arrange a transfer (allow up to 7 days). Some large items may not be eligible for transfer to Jaffrey.

Pickup Window

Items should be picked up within 7 calendar days of the invoice date. After that, items are held as a courtesy only. If items aren't retrieved within 60 days, title transfers to us and we may sell, donate, or dispose of them.

Shipping

All items from online auctions ship nationwide. In-person auction items may or may not be available for in-house shipping — check the lot description. International shipping may be possible with prior approval.

Standard Shipping Rates

  • Packages under 1 lb: $6 – $8
  • Packages over 1 lb: $12 – $20
  • Large or heavy packages: $20 and up

We consolidate orders when possible and ship via USPS and UPS using the most affordable service. Expedited shipping is available for an additional charge.

Shipping Timeline

We aim to ship online auction orders by the Monday or Tuesday following the auction. We reserve the right to take up to 10 business days from the date of payment. Tracking info is sent automatically when your order ships.

Open Boxes

The Open Box feature lets you hold multiple auction wins and ship them together to save on shipping. At checkout, select "Ship to Me" then "Open Box (Hold Shipping)." Future wins can be added to your box the same way.

When you're ready, either select the standard shipping rate on your next order (which includes cumulative totals) or hit "Close Box — Ship Now" on your account page.

Item Condition & Returns

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All items are sold as-is, in the condition they are in, inclusive of all faults and defects, seen and unseen, known and unknown. The absence of a condition report does not imply the absence of defects.

Most of what we sell is vintage, antique, or previously owned — expect signs of age and use. We do our best to describe and photograph everything accurately, and we'll never willfully misrepresent an item. If you want more info or a condition report, ask before you bid.

Returns are not accepted, with these exceptions:

  • Gold & silver claims: If we represented an item as gold or silver and it turns out not to be, we'll accept a return. Contact us for approval first.
  • Shipping damage: If an item is damaged in transit due to our packaging, we'll evaluate on a case-by-case basis. An insurance claim may need to be processed first. Please keep all damaged items and packaging until the claim is resolved.

In-person auctions: If you're unhappy with a lot's condition at the fall of the hammer, alert staff within 5 minutes. After that window, no adjustments or returns will be considered.

For in-person auctions with a preview period, we strongly encourage you to inspect items before bidding — all sales are final once the hammer falls.

Communications

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Transaction emails (bid confirmations, outbid notifications, invoices, order updates) are sent to all bidders regardless of your marketing preferences. These are not optional.

Marketing emails go to subscribers only. You can subscribe or unsubscribe any time from your account page or via the unsubscribe link in any marketing email.

SMS text alerts remind you when absentee bidding opens and when live events are starting. Texts come from our dedicated number, (855) 505-2016. Subscribe at registration or from your account settings. Unsubscribe any time by replying STOP.

We also post updates on Instagram, Facebook, and AuctionZip.

Conduct & Rules

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Shill bidding is strictly prohibited. You may not bid on lots in which you have a direct or indirect ownership interest. Consignors may not bid on their own items. Violations will result in cancelled bids, voided sales, and a permanent ban.

Our staff may bid on items they don't own, and any such bid will be disclosed per NH regulations.

We reserve the right to refuse service, revoke bidding privileges, or remove any person from an event for disruptive behavior, non-payment history, or any other reason.

About Us

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Memory Hole Vintage is a trade name registered to Granite Union Auction Company, LLC, a New Hampshire limited liability company.

Auctioneer: Ryan Piccirillo, NH Auctioneer's License No. 7005
Director of Operations: Liza Penney

Locations:
385 Squantum Road, Jaffrey, NH 03452
58 South Main Street, Franklin, NH 03235

Contact:
hello@graniteunionauction.com
(603) 451-6960

All auctions are conducted in accordance with NH RSA 311-B and administrative rules.